Terms of Use

Effective date: 23 September 2026

These Terms of Use (“Terms”) govern your use of the Coupleroom mobile application, website and related services (“Coupleroom” or the “Services”).

Coupleroom is operated by Coupleroom sp. z o.o., with its registered office at Aleja Jana Pawła II 80/4, 00-175 Warsaw, Poland, registered under KRS number 0001264697, NIP 5253105393 (“we”, “us”, “our”).

By using Coupleroom, you agree to these Terms. If you do not agree, you should not use the Services. Our Privacy Policy explains how we process your personal data.

1. Who Can Use Coupleroom

Coupleroom is intended for users aged 18 or older. By using Coupleroom, you confirm that you are at least 18 years old and legally able to enter into this agreement. Coupleroom includes content relating to relationships, intimacy and sex and is not intended for minors.

2. About Coupleroom

Coupleroom provides games, questions, quizzes, challenges and other interactive features for couples, including Mailbox, Notes, date ideas and personalised recommendations.

Coupleroom is intended for entertainment, conversation and relationship exploration. It is not a substitute for medical, psychological, therapeutic or other professional advice.

We may add, modify or remove features for product, technical, security or legal reasons, subject to applicable consumer law.

3. Your Account and Partner Connection

Some features require a Coupleroom account. You are responsible for maintaining access to your email account and for activity performed through your account.

You may connect your account with your partner. Depending on the feature, connected partners may share answers, game results, progress or Mailbox responses. Some information may remain private until conditions defined by the relevant feature are met.

When accounts are connected, Premium access may also be shared between partners. Shared Premium access may end if the accounts are disconnected or the underlying Premium subscription ends. After disconnecting, shared partner features and access to information available through those features may no longer be available.

You can disconnect from your partner or delete your account through the App. Deleting your account or uninstalling Coupleroom does not cancel an active subscription.

4. Your Content and Use of Coupleroom

You may create or provide content through Coupleroom, including answers, Mailbox responses, Notes and other information. You retain any rights you have in your content. You allow us to store and process it only as necessary to provide the Services, including making it available to your connected partner where you intentionally use a shared feature.

You must not use Coupleroom to:

• break the law or infringe another person’s rights,
• harass, threaten or impersonate another person,
• interfere with the security or operation of the Services,
• introduce malicious code,
• scrape, copy or automatically extract Coupleroom content or data.

You are responsible for the content you submit and confirm that you have the right to provide it through Coupleroom. We may restrict or suspend access where reasonably necessary to protect Coupleroom, our users or third parties.

5. Date Ideas and Other Recommendations

Suggestions generated or recommended by Coupleroom are provided for inspiration only. We do not guarantee that suggested venues, activities, prices, availability or other third-party information will always be accurate or current. You should check relevant details before making plans or purchases.

Coupleroom is not a party to any booking, purchase or other transaction between you and a third-party venue or provider.

6. Premium, Subscriptions and Payments

Some Coupleroom features require Premium. Prices, billing periods, trial periods and other purchase details are shown before you subscribe.

Subscriptions purchased through the mobile App are processed by Apple App Store or Google Play and are subject to the relevant store’s terms. Subscriptions may renew automatically unless cancelled before the next renewal. Free trials may convert into paid subscriptions unless cancelled before the trial ends. Where required by applicable law, we will provide any required notices or reminders before an automatic renewal.

To manage, change or cancel a subscription, use the Apple App Store or Google Play account through which the subscription was purchased. Deleting your Coupleroom account or uninstalling the App does not cancel your subscription.

Refund requests for purchases made through Apple App Store or Google Play are generally handled through the relevant store. This does not affect any statutory remedies you may have under applicable consumer law.

If you have a problem with a paid Coupleroom feature or subscription, you can contact us at ask@coupleroom.app.

7. Intellectual Property

Coupleroom, including its software, design, branding, games, questions, decks, text, graphics and other content, is owned by or licensed to Coupleroom sp. z o.o. and protected by applicable intellectual property laws.

We give you a limited right to use Coupleroom for personal, non-commercial purposes. You may not copy, redistribute, sell, scrape, reverse engineer or commercially exploit Coupleroom or its content, except through sharing features provided by Coupleroom, or use substantial parts of our content to create a competing product or service.

8. Third-Party Services and Availability

Coupleroom relies on third-party services, including Apple, Google and other technology providers, and may also contain links or suggestions relating to third-party services or businesses. We do not control third-party services and cannot guarantee their availability or accuracy.

We aim to keep Coupleroom available and reliable, but we do not guarantee uninterrupted or error-free operation. Features may occasionally be unavailable due to maintenance, updates, technical problems or circumstances outside our reasonable control.

9. Liability

To the extent permitted by law, we are not responsible for losses caused by circumstances outside our reasonable control, third-party services, inaccurate information provided by users or decisions made solely on the basis of entertainment or generated content available through Coupleroom.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limits mandatory consumer rights.

10. Termination

You may stop using Coupleroom at any time. We may suspend or terminate access where we reasonably believe you have materially breached these Terms, used Coupleroom unlawfully or created a security risk for Coupleroom or other users.

Termination of your Coupleroom account does not automatically cancel a subscription purchased through Apple or Google.

11. Changes to These Terms

We may update these Terms when Coupleroom, our business or applicable law changes. If required by applicable law, we will notify you of material changes through the App, by email or another appropriate method. The effective date above shows when the latest version became effective.

12. Governing Law and Contact

These Terms are governed by the laws of Poland. If you are a consumer in another country, this does not affect any mandatory consumer rights available to you under applicable law.

Questions, complaints or support requests can be sent to:

Coupleroom sp. z o.o.
Aleja Jana Pawła II 80/4
00-175 Warsaw, Poland
KRS: 0001264697
NIP: 5253105393
Email: ask@coupleroom.app